Making Ideas Accessible

Tis the Season for Changing Vendors: But Should you?

vendorsEvery year, as the calendar flips to holiday season, there is another ritual that happens in every personal and business life. Resolutions. Changes. New goals. Changing Vendors.

Now I am always a proponent of review and change when needed, but too often I am asked about change, especially a change in a vendor, but what I find is the change is happening for change sake, or even worse, done by “gut” feel instead of data driven decisions.

Change can be very liberating. Change can get one out of a poor situation into a new, better, more beneficial one. But too often change in vendors happen just because, “Well we have to. It is the end of the year”.

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Why Are You Outsourcing Your Reputation

Reputation management is the new outsourced service for businesses. There is a new cottage industry of vendors that have risen up to say that they will handle your reputation. Maybe they have called you to say that you do not have to worry, they will … [Continue reading]

Leadership in the Dealership: Podcast

Leadership

I wanted to thank the folks at Motocar Marketing for having me as a guest on their podcast discussing Leadership needs in the Automotive Dealership today. Here is part of the podcast. You can listen to it in it's entirety by clicking … [Continue reading]

Why No Customer Service Skills Training for the Most Important Employee?

In working with automotive dealerships as I do, I am frequently asked where some of the biggest opportunities are. “How can I see the biggest impact right now?” “What do I have to spend or change to increase my sales?” And other questions like that.  … [Continue reading]

Closing Ratio 101: Stop Being a Lead Junkie

Closing Ratio

Are you a lead junkie? Are you addicted to testing every lead source that someone throws in front of you? Are you always asking others for that secret lead source that will solve all of your closing ratio problems? Is it time for an intervention?  Is … [Continue reading]

The Routine of Success

success routine

I purposely took a week off from writing. Part because of a brutal cold, but also part because this topic took a bit longer to digest: creating or changing an effective routine that aligns with your success. Routine. This is not a word many of us … [Continue reading]

“5 Steps to Being a Great Leader” ? It’s Not That Simple

Leader

Being a true leader  is not easy. It is not a simple math equation where when you add two parts you come up with the same number every time. Leadership is messy at times. It is making the hard decisions. It is seeing two steps ahead of everyone … [Continue reading]

Digital Marketing Education? Isn’t That Why I Hired You?

Digital marketing education

This post was inspired by a conversation I had with a client. I was speaking to him about the importance of digital marketing education and why he should send some employees to our Digital Marketing Education classes we were holding. His response … [Continue reading]

Marketing Budget and ROI: What is the Right Mix

marketing budget

Watching a master bartender mix cocktails is a thing of beauty. Knowing the perfect blend of ingredients needed to deliver a flawless product is a skill that is envied by others. So too does the marketing manager strive for the perfect mix of … [Continue reading]

Management Dilemma: Doing $10/hr Jobs vs. Doing $100/hr Jobs?

Leadership Skills

One of my early mentors always asked me, “Do you know the value of your time?” This question is a huge management dilemma for many managers and leaders today. For some time that question perplexed me, because as an entry-level employee I … [Continue reading]