SPEAKING
Glenn’s straightforward, practical viewpoint has been honed from his years in hospitality, sales, customer service and now as CEO of PCG Digital Agency. He has worked with individuals and teams from the front lines to the C-Suite, from small businesses to large brands like Spectrum Reach, Lithia Motors, Berkshire Hathaway, AutoCanada, Nissan, and Toyota.
Keynotes & Workshops
All of these programs are designed to be presented as either a keynote speech at an event or as an interactive workshop with your team.

Demystifying digital marketing
Companies are spending hundreds of thousands of dollars on digital marketing each year believing they are doing the right thing. Yet the fear of Digital Marketing is real for many business owners. They are overwhelmed with this dynamically changing arena and need help navigating it and don’t know who to trust. Running your business on hope is not a great strategy.
Overview
Audience Takeaways
- What is Digital Marketing Today
- Where is Your Audience
- How to Hire/Partner with the Right Digital Agency
- Cutting Through Vendor Speak
- How Much Should You Spend
- What Marketing Metrics Really Matter
- The Power of Connected Marketing

going backwards to move your business forward
When results are not achieved, emotions come into play. Business leaders make rash changes without fully understanding their impact. These impulsive changes are hurting the bottom line. The days on emotional decision making are over. Time for cooler heads to prevail, but this takes strategy, patience but most of all a plan.
Overview
Audience Takeaways
- Coaching vs Managing
- What to Do When Your Team Meets Expectations
- What to Do When They Don’t Meet Expectations
- Detective Time: Reverse Engineering the “Crime Site”
- What Obstacles Are Preventing Success
- Why Groundhog’s Day is a Good Thing
- The Power of Connected Marketing

Build It To Serve
Your Customers
It’s all about the experience. With products becoming more of commodities, the experience you deliver to your customers is the key to long term success for your business both online and in person.
Overview
Audience Takeaways
- How to Document the Experience Customers Desire
- How to Utilize 4 Pillar of Success
- Why Consistency is the Key to Success
- What Obstacles Are Your Customers Facing
- How Top-Down Decisions Kill Productivitiy
- How to Get Your Team Excited & Unified

Impact Leadership
Think Like A Coach
Running a team of people is complicated. Everything is moving quickly both internally and externally. Adapting to competitive markets, adapting to different strategies, different viewpoints, and different employee needs. How do you navigate the business playing field and maximize performance to create a winning environment?
Overview
Audience Takeaways
- The Basic Tools of Leadership
- The 5 “C’s” of High Performing Teams
- Playbooks and Practice Matter
- Secrets to Better Communication
- Positive Accountability