by Glenn Pasch | Mar 8, 2010 | automotive call center training, automotive customer service, call center trainer, call center training, Car Dealer, Customer Service, Customer Service Training, Improved Performance, Management Training, Seminars, Training, Uncategorized
Howard Schultz, the CEO of Starbucks stated, “We are in the customer business serving coffee, not the business of coffee serving customers.”I think everyone who runs a business needs to understand what that means. If you asked your staff, would they say...
by Glenn Pasch | Feb 10, 2010 | call center training, Customer Service, Improved Performance, Leadership Development, Management Training, Training
You just found out your boss is being replaced with someone from outside your company. There were rumors going around that your department was under performing and upper management was looking to shake up its leadership. Once you get past the initial thought of...
by Glenn Pasch | Feb 2, 2010 | call center training, Improved Performance, Leadership Development, Management Training, Seminars, Training, Uncategorized
In many industries, companies pride themselves on promoting managers internally. There are many benefits to grooming managers from within: They already know the systems, are comfortable in the environment, and have proven they want to work for the company. The...
