by Glenn Pasch | Jun 6, 2011 | Leadership Development, management coaching, Management Training, performance consultant, performance improvement, Seminars, Training
Change is not easy. Not for individuals, groups or businesses. There I said it. Anyone who speaks to the contrary is wrong. I was sitting up the other night flipping the channels and just was amazed at the amount of infomercials I have seen on how we can change...
by Glenn Pasch | Sep 11, 2010 | Automotive Dealership Training, Customer Service Training, internet reputation management, Management Training, performance consultant, Seminars, Training
I had a discussion the other day with a potential client and it made me realize that many customers think that Internet Reputation Management (IRM) is just about getting negative reviews off Google Page One. This comment reinforced my belief that unless a company is...
by Glenn Pasch | Aug 19, 2010 | Automotive Dealership Training, Automotive SEO, Automotive SEO Study, Car Dealer, Improved Performance, performance consultant, Seminars, Training
Have you ever joined a project or group and you got the feeling it was going to be special? Today I sat through orientation for a new Automotive SEO study program given by PCG Digital Marketing and Driving Sales. he study will give 100 automotive dealers free access...
by Glenn Pasch | Aug 9, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, Management Training, performance consultant, Seminars
I have been to about 5 conventions so far this year with 2-3 more to go before years end. At the end of every convention, someone reaches out to me and asks, “How was the event and what could we do better?” Any time I let them know why I was not satisfied, it usually...
by Glenn Pasch | Aug 4, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, Management Development, performance consultant, Seminars
I ran across a post on Facebook from a friend of mine, VJ Voelker and he was posing the question of why car dealers are looking backwards versus forwards in regards to their marketing. He was curious as to why dealers were hesitant to embrace Digital Marketing as a...
by Glenn Pasch | May 25, 2010 | Automotive Dealership Training, call center training, Customer Service Training, Leadership Training, Management Training, performance trainer, Seminars
As a manager of a sales team or a team of supervisors, there will be a time when you need to bring a new member to the team. You have to cut the pile of candidates and resumes down to the final few. What criteria should you follow when you pick up the phone and call...
