by Glenn Pasch | Jul 20, 2010 | Automotive Dealership Training, call center trainer, call center training, Customer Service, Management Training, performance trainer
One of my first jobs was working with my father at a company that supplied stone, concrete and asphalt for construction sites. I worked in the labs breaking everything down to make sure the ingredients were correct. Imagine taking a cake and breaking it down to see...
by Glenn Pasch | Apr 28, 2010 | automotive customer service, call center training, Customer Service Training, Management Training, Sales, Seminars, Training
I just got back from the 8th Digital Dealer Conference in Orlando and what an exciting time. Many people stared at the button I was wearing, asking you to “Ask Me about How To Improve Performance”. No, it does not have anything to do with a little blue pill. But for...
by Glenn Pasch | Apr 6, 2010 | automotive customer service, call center trainer, call center training, Customer Service Training, Management Training, Training
I am always learning very valuable lessons from my two young sons (three and five years old, respectively). They use my iPod touch to play their video games, and one day when they returned it there was a screen up that I had never seen. I asked the five year old how...
by Glenn Pasch | Mar 31, 2010 | automotive call center training, automotive customer service, Automotive Dealership Training, call center trainer, call center training, Customer Service Training, Leadership Training, Management Training, Results, Seminars, Uncategorized
In a recent article in T&D magazine it stated that of the 3,600+ employees surveyed: • 66% said they have too little interaction with their bosses; • 53% said that when their bosses praised them they received too little information to repeat their...
by Glenn Pasch | Mar 21, 2010 | Call Center, call center training, Customer Service, Leadership Training, Management Training, Training, Uncategorized
I am sure we all have seen or heard about this new television show. The boss of a company dons a disguise so its employees won’t recognize him and he gets hired to work on the front lines of his company. The point is to see what working conditions the people in his...
