by Glenn Pasch | Feb 19, 2015 | Business Strategy, digital marketing, Leadership Development, Management Development, Results
I was listening to Brian Solis’s new podcast, Context Matters, and he mentioned the term “On Demand Society” when discussing Uber and its effect on not just business, but the economy in general. His point was that this ever-growing desire from consumers— to have...
by Glenn Pasch | Feb 10, 2015 | automotive customer service, Business Strategy, Customer Service Training, Leadership Development
As you are reading this article, we are already a month into the New Year. You may find yourself still with a warm glow from celebrating a great 2014 or a little more motivated to recover from some disappointment. Now is the time to let the past go, focus on what you...
by Glenn Pasch | Dec 20, 2012 | Business Process, Business Strategy, Leadership Training, Management Training
If I ask you how 2012 was for you and for your business, what would you say? Great? Good? Brutal? The reason I am putting this out is that this is the time when the pundits all begin their lists of the “Best of 2012” and we somehow feel if we do not do the same, then...
by Glenn Pasch | Dec 5, 2012 | Business Process, Business Strategy, Customer Service Training
In the immortal words of Pete Townsend of The Who: Who are you? I really want to know Who are you? I bring this up because it still seems that businesses are heading into 2013 without any idea of how important constructing and controlling their online reputation will...
by Glenn Pasch | Nov 22, 2012 | Business Strategy, Customer Service Training
Happy Holidays!! Wishing you the best this season! Hope Your Days are filled with cheer! So say all of the holiday cards that adorn our refrigerators from friends and family. Same for the ones I receive at my place of business. We send them ourselves to our customers...