by Glenn Pasch | May 14, 2015 | Automotive Dealership Training, Business Strategy, Customer Service Training, Leadership Training, Training
My son’s baseball team was having trouble getting the ball over the plate when they pitched. The coach asked me to see if I could help. When I asked the kids what their job was, they said, “To strike out the batters”. I asked them if the coach ever said that....
by Glenn Pasch | Apr 30, 2015 | Business Strategy, employee performance, Leadership Training, Management Training, Training
I will preface this article with a confession. I was as guilty of poor communication skills as the next leader. I have improved immensely over time with a lot of focus and gentle “reminders” from my teams, so if you are to be successful, you need to understand how...
by Glenn Pasch | Apr 1, 2015 | Business Strategy, digital marketing, Online Marketing
For those who may know me, I am a pretty easygoing person. Very rarely do I get caught up in the drama of the digital marketing industry. My main focus in on delivering value to my customers. But over the last few weeks, I have been astounded at the amount of digital...
by Glenn Pasch | Mar 19, 2015 | Business Strategy, Leadership Development, time management
Most of my writing is generated from two areas: my own interactions with the world/staff/family or from discussions with clients, either current or potential. I still encounter a struggle from business leaders or even people in my day-to-day life to say they failed at...
by Glenn Pasch | Mar 5, 2015 | Business Strategy, Leadership Training, Sales
I had a very interesting conversation with a prospective customer today. I was taken aback by a few things he said, one of which was “It sounds like you are trying to convince me not to take your services. You are selling me away from you.” I laughed because I wasn’t...