by Glenn Pasch | Jan 22, 2012 | Customer Service, Improved Performance, Online Marketing, performance trainer, Uncategorized
As I travel and speak to business owners and industry people I have been asked if I could simplify how this “new” customer is shopping. How it affects their interaction and what can they do to improve their sales. Let me begin by saying that just because I am in...
by Glenn Pasch | Jan 21, 2011 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant, Training
While preparing for my upcoming workshop for the 2011 Digital Marketing Strategies Conference, I continued to run across a common reluctance amongst businesses to change their focus from a defensive position to an offensive position when dealing with their online...
by Glenn Pasch | Mar 8, 2010 | automotive call center training, automotive customer service, call center trainer, call center training, Car Dealer, Customer Service, Customer Service Training, Improved Performance, Management Training, Seminars, Training, Uncategorized
Howard Schultz, the CEO of Starbucks stated, “We are in the customer business serving coffee, not the business of coffee serving customers.”I think everyone who runs a business needs to understand what that means. If you asked your staff, would they say...