by Glenn Pasch | Feb 2, 2010 | call center training, Improved Performance, Leadership Development, Management Training, Seminars, Training, Uncategorized
In many industries, companies pride themselves on promoting managers internally. There are many benefits to grooming managers from within: They already know the systems, are comfortable in the environment, and have proven they want to work for the company. The...
by Glenn Pasch | Jan 23, 2010 | call center training, Improved Performance, Management Training
A few of us in the management training business were talking the other day and I was asked, “What do you think is the biggest reason why many training programs don’t stick?” Without hesitation, I said, “Follow up.” As a good friend of mine who used to work with me...
by Glenn Pasch | Jan 5, 2010 | automotive call monitoring, call center training, Car Dealer, Customer Service, Management Training
Who is monitoring your calls? Most of us have heard this when we are waiting to speak with a company… “ This call may be recorded for training purposes” While I see the benefit of recording calls, I often wonder, does anyone from this company really listen to these...
