by Glenn Pasch | Feb 19, 2015 | Business Strategy, digital marketing, Leadership Development, Management Development, Results
I was listening to Brian Solis’s new podcast, Context Matters, and he mentioned the term “On Demand Society” when discussing Uber and its effect on not just business, but the economy in general. His point was that this ever-growing desire from consumers— to have...
by Glenn Pasch | Oct 20, 2014 | Business Strategy, Leadership Development, Results
I purposely took a week off from writing. Part because of a brutal cold, but also part because this topic took a bit longer to digest: creating or changing an effective routine that aligns with your success. Routine. This is not a word many of us like to think about,...
by Glenn Pasch | May 1, 2014 | Business Strategy, Results, Training
I wrote an article a few weeks ago entitled “Digital Marketing Expert or “Expert”” where I provided questions that you should ask any Digital Marketing Expert in order to qualify that they know what they are doing. Interestingly enough, people began asking me to...
by Glenn Pasch | Aug 30, 2011 | Customer Service Training, Improved Performance, Leadership Training, Management Training, performance consultant, performance improvement, Results, Uncategorized
I recently related a story to an audience I was speaking to about improving performance. The short version is that my son has some ongoing medical issues and my wife and I are very vigilant in monitoring his progress. When he had to have a certain procedure, the...
by Glenn Pasch | Mar 31, 2010 | automotive call center training, automotive customer service, Automotive Dealership Training, call center trainer, call center training, Customer Service Training, Leadership Training, Management Training, Results, Seminars, Uncategorized
In a recent article in T&D magazine it stated that of the 3,600+ employees surveyed: • 66% said they have too little interaction with their bosses; • 53% said that when their bosses praised them they received too little information to repeat their...
by Glenn Pasch | Dec 26, 2009 | Call Center, Customer Service, Improved Performance, Leadership Development, Leadership Training, Management Development, Management Training, Results, Sales, Training, Uncategorized
I have worked in many different sales centers over the last 16 years. In each case, it was very easy to see, within minutes, if the center was successful even before hearing a single call from a sales representative. Here are some vital questions you can ask yourself...
