by Glenn Pasch | Aug 30, 2011 | Customer Service Training, Improved Performance, Leadership Training, Management Training, performance consultant, performance improvement, Results, Uncategorized
I recently related a story to an audience I was speaking to about improving performance. The short version is that my son has some ongoing medical issues and my wife and I are very vigilant in monitoring his progress. When he had to have a certain procedure, the...
by Glenn Pasch | Jun 21, 2011 | Automotive Dealership Training, Improved Performance, internet reputation management, Management Training, performance consultant
I just held a follow up webinar to my workshop at the Automotive Marketing Boot Camp on Reputation Management. I waited for a few weeks to see what dealers who attended would implement and how their progress was going. I wanted to share results from three people...
by Glenn Pasch | Jun 6, 2011 | Leadership Development, management coaching, Management Training, performance consultant, performance improvement, Seminars, Training
Change is not easy. Not for individuals, groups or businesses. There I said it. Anyone who speaks to the contrary is wrong. I was sitting up the other night flipping the channels and just was amazed at the amount of infomercials I have seen on how we can change...
by Glenn Pasch | Mar 1, 2011 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant
In the third post of the series on Online Reputation: Your dealership has created a culture on-site that promotes excellent customer service. You have the tracking to know where you would like people to post, you have optimized your Google Places and now you think,...
by Glenn Pasch | Jan 27, 2011 | Improved Performance, Leadership Training, Management Training, performance consultant, time management
Ok it’s end of January, many of us continue to dig out of snow and when we put the shovel down for a moment, we wonder how quickly time flew by and I have not really kept up with my goals for the new year. I call this time of year the “quick/slow time to Spring”. What...
by Glenn Pasch | Jan 21, 2011 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant, Training
While preparing for my upcoming workshop for the 2011 Digital Marketing Strategies Conference, I continued to run across a common reluctance amongst businesses to change their focus from a defensive position to an offensive position when dealing with their online...
