by Glenn Pasch | Jan 21, 2011 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant, Training
While preparing for my upcoming workshop for the 2011 Digital Marketing Strategies Conference, I continued to run across a common reluctance amongst businesses to change their focus from a defensive position to an offensive position when dealing with their online...
by Glenn Pasch | Dec 16, 2010 | Automotive Dealership Training, call center training, Customer Service Training, Leadership Training, Management Training, performance improvement, Training
Here we are, heading into the holidays and after 2 weeks of enjoying ourselves, come the morning of January 2nd, everyone will utter the same phrase “I have to cut back” From drinking, to eating, sleeping, (or not) and of course, exercising, everyone is reviewing his...
by Glenn Pasch | Nov 29, 2010 | Automotive Dealership Training, call center training, Customer Service Training, Improved Performance, Leadership Training, Management Training, performance consultant
As we approach this time of year, many of us tend to get our pads and paper out to create those dreaded lists. Food for holidays lists, Gifts for family, gifts for co-workers and the biggest list for most people, the New Year’s resolution list. What many individuals...
by Glenn Pasch | Sep 29, 2010 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant, Training
My last post discussed how your reputation online, begins onsite. I mentioned that I would discuss things that your could focus on that would immediately impact your customer’s experience. Here is one of the most overlooked employees in most businesses today. The...
by Glenn Pasch | Sep 11, 2010 | Automotive Dealership Training, Customer Service Training, internet reputation management, Management Training, performance consultant, Seminars, Training
I had a discussion the other day with a potential client and it made me realize that many customers think that Internet Reputation Management (IRM) is just about getting negative reviews off Google Page One. This comment reinforced my belief that unless a company is...
by Glenn Pasch | Aug 9, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, Management Training, performance consultant, Seminars
I have been to about 5 conventions so far this year with 2-3 more to go before years end. At the end of every convention, someone reaches out to me and asks, “How was the event and what could we do better?” Any time I let them know why I was not satisfied, it usually...
