by Glenn Pasch | Oct 13, 2015 | employee performance, employee training, Leadership Development, management coaching
The dealership’s day began with a quick sales meeting. Twelve salespeople and their GSM huddled around a large TV screen to watch the daily installment from a sales trainer’s learning platform. When the trainer began to pose questions, the GSM repeated the choices in...
by Glenn Pasch | Oct 3, 2011 | Improved Performance, Leadership Training, management coaching, performance consultant, time management, Training
We have all heard coaches tell golfers to follow through with their swing, or a pitcher to make sure they follow through when pitching. But how many times has a managers said to themselves or to their team to watch their follow through? According to Webster’s...
by Glenn Pasch | Jun 6, 2011 | Leadership Development, management coaching, Management Training, performance consultant, performance improvement, Seminars, Training
Change is not easy. Not for individuals, groups or businesses. There I said it. Anyone who speaks to the contrary is wrong. I was sitting up the other night flipping the channels and just was amazed at the amount of infomercials I have seen on how we can change...
by Glenn Pasch | Aug 25, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, management coaching, performance consultant, Training
Have you ever been in a situation where you have to explain to someone what he or she needs to do? They look at you and you see them nodding, but you are not sure they “get” what you mean. From their perspective, the commentary in their head is saying,” I hope he does...
