How do I reward my employees without breaking the bank?

by | Jun 1, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, Leadership Training, Management Training, performance trainer

This is a very common question amongst managers. Call centers deal with this all the time because they are always battling high turnover.  Even if your business offers commissions you still need to do more each month for your employees. Every manager training program...

Its “Draft” Day and you are on the clock…who do you pick?

by | May 25, 2010 | Automotive Dealership Training, call center training, Customer Service Training, Leadership Training, Management Training, performance trainer, Seminars

As a manager of a sales team or a team of supervisors, there will be a time when you need to bring a new member to the team.  You have to cut the pile of candidates and resumes down to the final few. What criteria should you follow when you pick up the phone and call...

What Is Effective Feedback?

by | Mar 31, 2010 | automotive call center training, automotive customer service, Automotive Dealership Training, call center trainer, call center training, Customer Service Training, Leadership Training, Management Training, Results, Seminars, Uncategorized

In a recent article in T&D magazine it stated that of the 3,600+ employees surveyed: •    66% said they have too little interaction with their bosses; •    53% said that when their bosses praised them they received too little information to repeat their...

Management Training: What Can You Do To Make Your Call Center Successful?

by | Dec 26, 2009 | Call Center, Customer Service, Improved Performance, Leadership Development, Leadership Training, Management Development, Management Training, Results, Sales, Training, Uncategorized

I have worked in many different sales centers over the last 16 years.  In each case, it was very easy to see, within minutes, if the center was successful even before hearing a single call from a sales representative. Here are some vital questions you can ask yourself...