by Glenn Pasch | Jul 18, 2012 | Leadership Development, performance consultant, Training
I am blessed to have two very wonderful young boys who constantly challenge my sense of self. They question why I am doing something else when they want me to play or to tell me to join in when they are in the back seat of the car singing at the top of their lungs. ...
by Glenn Pasch | Mar 26, 2012 | Customer Service Training, Leadership Development, Management Development, Training, Uncategorized
Let’s talk about why. So often we spend our valuable time with these questions: why do things happen? why do we do certain things? why don’t we achieve all of our goals? This list goes on and on. As we ask ourselves these questions, focusing on what we should do, and...
by Glenn Pasch | Nov 6, 2011 | Customer Service Training, internet reputation management, Leadership Development, Online Marketing, performance consultant
I was sitting in a meeting when my cell phone rang. I did not recognize the number so I let it go to voicemail. On my drive home I listened to the message. “This message is for Mr. and Mrs. Pasch. This is Amica Insurance…” I perked up and wondered, what is wrong, is...
by Glenn Pasch | Jun 6, 2011 | Leadership Development, management coaching, Management Training, performance consultant, performance improvement, Seminars, Training
Change is not easy. Not for individuals, groups or businesses. There I said it. Anyone who speaks to the contrary is wrong. I was sitting up the other night flipping the channels and just was amazed at the amount of infomercials I have seen on how we can change...
by Glenn Pasch | Feb 16, 2010 | automotive call monitoring, call center training, Improved Performance, Leadership Development, Management Development, time management, Training, Uncategorized
One of the hardest things we all face is Time Management and trying to get everything thing done. In the workplace, it seems we never have enough time, especially whenever someone needs something from us and it always sounds like an emergency. Most of us tend to drop...
by Glenn Pasch | Feb 10, 2010 | call center training, Customer Service, Improved Performance, Leadership Development, Management Training, Training
You just found out your boss is being replaced with someone from outside your company. There were rumors going around that your department was under performing and upper management was looking to shake up its leadership. Once you get past the initial thought of...
