by Glenn Pasch | Nov 15, 2010 | automotive customer service, Customer Service Training, internet reputation management, performance consultant, Training, Uncategorized
I want to share something that happened the other day to demonstrate how even the most simple activity can be delivered in a very impressive way and in turn help your Online Reputation Management I needed to get my oil changed and having moved to a new area I was not...
by Glenn Pasch | Sep 29, 2010 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant, Training
My last post discussed how your reputation online, begins onsite. I mentioned that I would discuss things that your could focus on that would immediately impact your customer’s experience. Here is one of the most overlooked employees in most businesses today. The...
by Glenn Pasch | Sep 11, 2010 | Automotive Dealership Training, Customer Service Training, internet reputation management, Management Training, performance consultant, Seminars, Training
I had a discussion the other day with a potential client and it made me realize that many customers think that Internet Reputation Management (IRM) is just about getting negative reviews off Google Page One. This comment reinforced my belief that unless a company is...
by Glenn Pasch | Aug 25, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, management coaching, performance consultant, Training
Have you ever been in a situation where you have to explain to someone what he or she needs to do? They look at you and you see them nodding, but you are not sure they “get” what you mean. From their perspective, the commentary in their head is saying,” I hope he does...
by Glenn Pasch | Aug 9, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, Management Training, performance consultant, Seminars
I have been to about 5 conventions so far this year with 2-3 more to go before years end. At the end of every convention, someone reaches out to me and asks, “How was the event and what could we do better?” Any time I let them know why I was not satisfied, it usually...
by Glenn Pasch | Aug 4, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, Management Development, performance consultant, Seminars
I ran across a post on Facebook from a friend of mine, VJ Voelker and he was posing the question of why car dealers are looking backwards versus forwards in regards to their marketing. He was curious as to why dealers were hesitant to embrace Digital Marketing as a...
