by Glenn Pasch | May 25, 2010 | Automotive Dealership Training, call center training, Customer Service Training, Leadership Training, Management Training, performance trainer, Seminars
As a manager of a sales team or a team of supervisors, there will be a time when you need to bring a new member to the team. You have to cut the pile of candidates and resumes down to the final few. What criteria should you follow when you pick up the phone and call...
by Glenn Pasch | May 4, 2010 | automotive customer service, Automotive Dealership Training, call center training, Customer Service Training, Management Training, Training
I was having lunch with a friend who is a National Sales Manager and we were discussing the areas of his business that he wants to improve. I uncovered a common structural flaw that many companies have. Not all of the processes for employee job responsibilities are...
by Glenn Pasch | Apr 28, 2010 | automotive customer service, call center training, Customer Service Training, Management Training, Sales, Seminars, Training
I just got back from the 8th Digital Dealer Conference in Orlando and what an exciting time. Many people stared at the button I was wearing, asking you to “Ask Me about How To Improve Performance”. No, it does not have anything to do with a little blue pill. But for...
by Glenn Pasch | Apr 22, 2010 | automotive call center training, Call Center, call center training, Customer Service Training, Management Training
I was watching one of the press conferences at the Masters and a reporter asked the Round 2 leader, Lee Westwood, if he was worried that Phil Mickelson had caught up with him. He answered that he could only worry about his own shots that he hit. This got me thinking...
by Glenn Pasch | Apr 6, 2010 | automotive customer service, call center trainer, call center training, Customer Service Training, Management Training, Training
I am always learning very valuable lessons from my two young sons (three and five years old, respectively). They use my iPod touch to play their video games, and one day when they returned it there was a screen up that I had never seen. I asked the five year old how...
by Glenn Pasch | Mar 31, 2010 | automotive call center training, automotive customer service, Automotive Dealership Training, call center trainer, call center training, Customer Service Training, Leadership Training, Management Training, Results, Seminars, Uncategorized
In a recent article in T&D magazine it stated that of the 3,600+ employees surveyed: • 66% said they have too little interaction with their bosses; • 53% said that when their bosses praised them they received too little information to repeat their...
