by Glenn Pasch | Aug 19, 2010 | Automotive Dealership Training, Automotive SEO, Automotive SEO Study, Car Dealer, Improved Performance, performance consultant, Seminars, Training
Have you ever joined a project or group and you got the feeling it was going to be special? Today I sat through orientation for a new Automotive SEO study program given by PCG Digital Marketing and Driving Sales. he study will give 100 automotive dealers free access...
by Glenn Pasch | Aug 9, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, Management Training, performance consultant, Seminars
I have been to about 5 conventions so far this year with 2-3 more to go before years end. At the end of every convention, someone reaches out to me and asks, “How was the event and what could we do better?” Any time I let them know why I was not satisfied, it usually...
by Glenn Pasch | Aug 4, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, Management Development, performance consultant, Seminars
I ran across a post on Facebook from a friend of mine, VJ Voelker and he was posing the question of why car dealers are looking backwards versus forwards in regards to their marketing. He was curious as to why dealers were hesitant to embrace Digital Marketing as a...
by Glenn Pasch | Jul 20, 2010 | Automotive Dealership Training, call center trainer, call center training, Customer Service, Management Training, performance trainer
One of my first jobs was working with my father at a company that supplied stone, concrete and asphalt for construction sites. I worked in the labs breaking everything down to make sure the ingredients were correct. Imagine taking a cake and breaking it down to see...
by Glenn Pasch | Jun 28, 2010 | automotive customer service, Automotive Dealership Training, call center trainer, call center training, Customer Service Training, Management Training, performance trainer, Training
I just returned from a large Call Center Conference and many of the breakout sessions discussed the need for businesses to focus on “The Voice of the Customer”. This seems to be the new buzz phrase and I heard many different ideas on how a company can achieve this....
