by Glenn Pasch | Jan 7, 2015 | automotive customer service, Business Strategy, Customer Service Training, Management Training Program
Are customers more demanding then they have ever been? Possibly. Are they more knowledgeable? Possibly. Are businesses focusing on the right thing? Possibly not. I am not sure that at the end of the day if your customers are looking for anything different than they...
by Glenn Pasch | Aug 26, 2014 | Business Strategy, Customer Service Training, Management Development, performance improvement
Remember the Tom Cruise quote from Top Gun. “I have a need for speed”. Well businesses need to embrace that same concept when designing their customer service strategy. We all have seen “Customer Service” as a big buzzword used in marketing strategies by companies. We...
by Glenn Pasch | Jun 9, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training, Training
Take a moment to remember a time when you were blown away by someone’s service. Maybe a restaurant, a hotel or a company you did business with. What did they do that was so impressive? My guess is that it boils down to how their customer service training was executed....
by Glenn Pasch | Jan 24, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training
I saw an interesting graphic on Facebook the other day saying, “It takes 4 weeks for you to notice your body is changing 8 weeks for your family to notice 12 weeks for the world to notice Keep focused” What struck me was that I have seen this quote before and I...
by Glenn Pasch | Dec 31, 2013 | Business Strategy, Customer Service Training, Leadership Training
As I look back over the last few months I have been astonished at the breadth of service companies are delivering both at a high level and at a low level. The gap is widening, but customers’ patience for poor service is waning. Companies that do not focus on service...