by Glenn Pasch | Oct 20, 2013 | Customer Service Training, Leadership Training, Management Training
When one thinks of great customer service, companies like Zappos, Nordstrom’s and Disney come to mind. What they all have in common is a full focus on serving the customer at an extremely high level. Their employees are trained to be aware when a customer may have a...
by Glenn Pasch | Jul 19, 2013 | Business Strategy, Customer Service Training, Leadership Training, Management Training
I was reading an article in Business Week and a quote caught my eye. It said, “If you have a great website but a crappy in-store experience, that will affect business.” Now that may seem like a common sense statement but there are many businesses that are looking at...
by Glenn Pasch | Mar 12, 2013 | Business Strategy, Customer Service, Management Training
According to Wikipedia the definition of customer service is: “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Although...
by Glenn Pasch | Nov 22, 2012 | Business Strategy, Customer Service Training
Happy Holidays!! Wishing you the best this season! Hope Your Days are filled with cheer! So say all of the holiday cards that adorn our refrigerators from friends and family. Same for the ones I receive at my place of business. We send them ourselves to our customers...
by Glenn Pasch | Sep 26, 2012 | Customer Service Training, Management Training Program, performance improvement, Training
Working with businesses as I do, I am confronted with a growing problem. Businesses are adding new technology to increase productivity, but the problem that is occurring is that their people don’t know how to use it to its full potential. I was in a business the other...