by Glenn Pasch | Jul 22, 2014 | Business Strategy, Leadership Development, performance consultant
There seems to be a growing disconnect between customers and their vendors. It seems these vendor partnerships have a flaw. Whose responsibility is it to educate the customer on the results of services delivered? The reason I am raising this question is that I have...
by Glenn Pasch | Feb 6, 2014 | Business Process, Business Strategy, Leadership Training
There are many out there who would be categorized as a consultant. They are brought in to look at certain situations in a business, to present their findings and offer solutions. They may even be part of the implementation and follow up. The biggest asset that a...
by Glenn Pasch | Jan 10, 2014 | Business Strategy, Customer Service, Sales
Let me set the stage. I was heading back from a vacation in Puerto Rico and I arrived at the US Air terminal to go home. Now this was the day after a big holiday in PR as well as on the tail end of the winter freeze in the US so many flights had been cancelled. My...
by Glenn Pasch | Dec 9, 2013 | Business Strategy, Leadership Training, Online Marketing
It seems like an odd concept, but as we move towards better efficiency with technology and the web, some seem to forget how to run their businesses. It seems as though they are looking for a quick solution to this new age of technology or- even more defeating- that...
by Glenn Pasch | Aug 14, 2013 | Business Strategy, Leadership Development, Management Development
As I was talking to a potential new employee, they questioned my statement that I wanted them to bring everything they learned previously to this job. Their quandary was that in his previous interviews, he was told that he needed to “forget” everything he knows and...