by Glenn Pasch | Jun 12, 2013 | Business Strategy, Leadership Development, Management Training, Training
How many times have you wasted energy and time because you let our mind focus on things out of our control? How many times did the event you were stressing over turn out to be nothing? How much lost time and revenue has your business lost because of this issue? I...
by Glenn Pasch | May 8, 2013 | Business Strategy, Management Training, Training
This past weekend I was honored to attend a friend’s wedding and in listening to the couple’s story on how they met you could feel that the room was inspired by their happiness. For myself, who is a little further down the path of marriage, it reminded me of the...
by Glenn Pasch | Apr 3, 2013 | Business Process, Business Strategy, Leadership Training
I was a working actor in New York City for many years. While I was networking or on the audition circuit, I was always puzzled by a certain phenomenon that I encountered. I would run across other people who said they were in the same business at events or at parties...
by Glenn Pasch | Mar 12, 2013 | Business Strategy, Customer Service, Management Training
According to Wikipedia the definition of customer service is: “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Although...
by Glenn Pasch | Mar 4, 2013 | Business Process, Business Strategy, Customer Service, Leadership Training
As we head towards the end of Q1 in 2013, I asked my team to reach out to customers to ask the question, “What do we do differently than others in our field that keeps you a customer?” The answers were very pleasing. “You answer the phone.” “You are always available.”...