The Employee who has the biggest effect on your Online Reputation

My last post discussed how your reputation online, begins onsite. I mentioned that I would discuss things that your could focus on that would immediately impact your customer’s experience. Here is one of the most overlooked employees in most businesses today. The...

Encourage Your Employees to Fail.

I know that sounds like an odd mantra to follow, but it depends on how you view failure. In your company is failure viewed as a disaster or as an opportunity for training? Every time we try something new, failure is going to be a part of it. We start off with great...