by Glenn Pasch | Jun 1, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, Leadership Training, Management Training, performance trainer
This is a very common question amongst managers. Call centers deal with this all the time because they are always battling high turnover. Even if your business offers commissions you still need to do more each month for your employees. Every manager training program...
by Glenn Pasch | May 25, 2010 | Automotive Dealership Training, call center training, Customer Service Training, Leadership Training, Management Training, performance trainer, Seminars
As a manager of a sales team or a team of supervisors, there will be a time when you need to bring a new member to the team. You have to cut the pile of candidates and resumes down to the final few. What criteria should you follow when you pick up the phone and call...
by Glenn Pasch | May 12, 2010 | automotive customer service, Automotive Dealership Training, call center trainer, Customer Service Training, Management Training, performance trainer, Training
Lately, I’ve been going to a lot of events. I just hit my 3rd in two weeks. At each event there are breakout sessions and roundtables to discuss relevant issues to business. I’ve been in sessions about Social Media, Workforce Management, Outsourcing, Inventory...
by Glenn Pasch | May 4, 2010 | automotive customer service, Automotive Dealership Training, call center training, Customer Service Training, Management Training, Training
I was having lunch with a friend who is a National Sales Manager and we were discussing the areas of his business that he wants to improve. I uncovered a common structural flaw that many companies have. Not all of the processes for employee job responsibilities are...
by Glenn Pasch | Apr 28, 2010 | automotive customer service, call center training, Customer Service Training, Management Training, Sales, Seminars, Training
I just got back from the 8th Digital Dealer Conference in Orlando and what an exciting time. Many people stared at the button I was wearing, asking you to “Ask Me about How To Improve Performance”. No, it does not have anything to do with a little blue pill. But for...
