by Glenn Pasch | May 1, 2013 | Business Strategy, Customer Service, digital marketing, Online Marketing
Many of us may remember the famous campaign message Bill Clinton used. “It is the economy, stupid!” So to all of you running a business, I say, “You are the message, stupid.” We, as businesses and as people, must create our message to differentiate ourselves. One...
by Glenn Pasch | Mar 12, 2013 | Business Strategy, Customer Service, Management Training
According to Wikipedia the definition of customer service is: “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Although...
by Glenn Pasch | Mar 4, 2013 | Business Process, Business Strategy, Customer Service, Leadership Training
As we head towards the end of Q1 in 2013, I asked my team to reach out to customers to ask the question, “What do we do differently than others in our field that keeps you a customer?” The answers were very pleasing. “You answer the phone.” “You are always available.”...
by Glenn Pasch | Jan 22, 2012 | Customer Service, Improved Performance, Online Marketing, performance trainer, Uncategorized
As I travel and speak to business owners and industry people I have been asked if I could simplify how this “new” customer is shopping. How it affects their interaction and what can they do to improve their sales. Let me begin by saying that just because I am in...
by Glenn Pasch | Jul 20, 2010 | Automotive Dealership Training, call center trainer, call center training, Customer Service, Management Training, performance trainer
One of my first jobs was working with my father at a company that supplied stone, concrete and asphalt for construction sites. I worked in the labs breaking everything down to make sure the ingredients were correct. Imagine taking a cake and breaking it down to see...
by Glenn Pasch | Apr 13, 2010 | automotive customer service, Automotive Dealership Training, call center trainer, Customer Service, Customer Service Training, Improved Performance, Management Training, Seminars, Training, Uncategorized
Are Your Customers Getting Mixed Messages? Wondering Why your Leads Never Come Back to Buy? Whose Happier at then end of the month…You or Your Competition?? “When Customers Engage…Is Your Team Ready?” Give me 5 minutes and I will give you free...
