by Glenn Pasch | Aug 19, 2010 | Automotive Dealership Training, Automotive SEO, Automotive SEO Study, Car Dealer, Improved Performance, performance consultant, Seminars, Training
Have you ever joined a project or group and you got the feeling it was going to be special? Today I sat through orientation for a new Automotive SEO study program given by PCG Digital Marketing and Driving Sales. he study will give 100 automotive dealers free access...
by Glenn Pasch | Mar 8, 2010 | automotive call center training, automotive customer service, call center trainer, call center training, Car Dealer, Customer Service, Customer Service Training, Improved Performance, Management Training, Seminars, Training, Uncategorized
Howard Schultz, the CEO of Starbucks stated, “We are in the customer business serving coffee, not the business of coffee serving customers.”I think everyone who runs a business needs to understand what that means. If you asked your staff, would they say...
by Glenn Pasch | Mar 1, 2010 | Automotive Dealership Training, call center training, Car Dealer, Improved Performance, Management Training, Sales
Recent posts have discussed the impact management training and agent training has on results. In this post, however, the focus will be on demonstrating in cold numbers what the negative impact will be if you are not managing your lead pool effectively. The example...
by Glenn Pasch | Jan 5, 2010 | automotive call monitoring, call center training, Car Dealer, Customer Service, Management Training
Who is monitoring your calls? Most of us have heard this when we are waiting to speak with a company… “ This call may be recorded for training purposes” While I see the benefit of recording calls, I often wonder, does anyone from this company really listen to these...
