Cutting Back: Watching the Waist (Waste) Line

Here we are, heading into the holidays and after 2 weeks of enjoying ourselves, come the morning of January 2nd, everyone will utter the same phrase “I have to cut back” From drinking, to eating, sleeping, (or not) and of course, exercising, everyone is reviewing his...

Changing Performance for Next Year

As we approach this time of year, many of us tend to get our pads and paper out to create those dreaded lists. Food for holidays lists, Gifts for family, gifts for co-workers and the biggest list for most people, the New Year’s resolution list. What many individuals...

Listening to the “Voice of Your Employees”

I just returned from a large Call Center Conference and many of the breakout sessions discussed the need for businesses to focus on “The Voice of the Customer”. This seems to be the new buzz phrase and I heard many different ideas on how a company can achieve this....

Encourage Your Employees to Fail.

I know that sounds like an odd mantra to follow, but it depends on how you view failure. In your company is failure viewed as a disaster or as an opportunity for training? Every time we try something new, failure is going to be a part of it. We start off with great...