by Glenn Pasch | Aug 30, 2011 | Customer Service Training, Improved Performance, Leadership Training, Management Training, performance consultant, performance improvement, Results, Uncategorized
I recently related a story to an audience I was speaking to about improving performance. The short version is that my son has some ongoing medical issues and my wife and I are very vigilant in monitoring his progress. When he had to have a certain procedure, the...
by Glenn Pasch | Nov 29, 2010 | Automotive Dealership Training, call center training, Customer Service Training, Improved Performance, Leadership Training, Management Training, performance consultant
As we approach this time of year, many of us tend to get our pads and paper out to create those dreaded lists. Food for holidays lists, Gifts for family, gifts for co-workers and the biggest list for most people, the New Year’s resolution list. What many individuals...
by Glenn Pasch | Aug 25, 2010 | Automotive Dealership Training, call center trainer, Customer Service Training, management coaching, performance consultant, Training
Have you ever been in a situation where you have to explain to someone what he or she needs to do? They look at you and you see them nodding, but you are not sure they “get” what you mean. From their perspective, the commentary in their head is saying,” I hope he does...
by Glenn Pasch | Mar 21, 2010 | Call Center, call center training, Customer Service, Leadership Training, Management Training, Training, Uncategorized
I am sure we all have seen or heard about this new television show. The boss of a company dons a disguise so its employees won’t recognize him and he gets hired to work on the front lines of his company. The point is to see what working conditions the people in his...
by Glenn Pasch | Feb 16, 2010 | automotive call monitoring, call center training, Improved Performance, Leadership Development, Management Development, time management, Training, Uncategorized
One of the hardest things we all face is Time Management and trying to get everything thing done. In the workplace, it seems we never have enough time, especially whenever someone needs something from us and it always sounds like an emergency. Most of us tend to drop...
