by Glenn Pasch | Jun 9, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training, Training
Take a moment to remember a time when you were blown away by someone’s service. Maybe a restaurant, a hotel or a company you did business with. What did they do that was so impressive? My guess is that it boils down to how their customer service training was executed....
by Glenn Pasch | Jan 24, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training
I saw an interesting graphic on Facebook the other day saying, “It takes 4 weeks for you to notice your body is changing 8 weeks for your family to notice 12 weeks for the world to notice Keep focused” What struck me was that I have seen this quote before and I...
by Glenn Pasch | Dec 20, 2013 | Business Process, Customer Service Training, Management Training, Training
In keeping with the holiday spirit, I would like to first wish all of my readers a safe and happy holiday season. Thank you for your comments and feedback in regards to not only providing you with articles on topics of interest, but helping me to improve each and...
by Glenn Pasch | Oct 5, 2013 | Business Strategy, Management Training, Training
I have been traveling a lot lately to help install new processes for businesses both on a digital side and from a business process perspective. I have run across many of the top trainers video platforms on my trips and employees really do like the daily short videos...
by Glenn Pasch | Sep 25, 2013 | Business Strategy, Leadership Development, Management Development
This may seem like an obviously simple question, but if you take a moment to really think about the answer, it may surprise you. So who does run your business? Take a moment and think of your employees or teams and I want you to compare them to a military unit. Which...