by Glenn Pasch | Jul 18, 2012 | Leadership Development, performance consultant, Training
I am blessed to have two very wonderful young boys who constantly challenge my sense of self. They question why I am doing something else when they want me to play or to tell me to join in when they are in the back seat of the car singing at the top of their lungs. ...
by Glenn Pasch | Jun 19, 2012 | Customer Service Training, Management Training Program, Social Media
BUZZ. My phone rattles in my pocket. I look at it to read the new tweet that hit. “Better respond to that.”. Then I remember that I am not sure the last time I was on Facebook to let everyone know about my weekend. Next the snowball begins in my brain…I have not been...
by Glenn Pasch | Jun 13, 2012 | Automotive SEO, Customer Service Training, Management Training
I was struck by the simplicity of a sign in a hospital cafeteria the other day that said, “You asked, we listened. Here are changes to our menu based on the spring survey. Keep your feedback coming.” I loved that. The climate has shifted over the past two years where...