by Glenn Pasch | Oct 22, 2009 | Improved Performance, Leadership Development, Leadership Training, Management Development, Management Training, Retention, Training, Uncategorized
I just returned from the American Teleservices Association’s (ATA) convention in New Orleans where I had many discussions about issues facing the Call Center and Contact Center Industry. I will be writing about a few of these issues over my next few blogs. Topic:...
by Glenn Pasch | Jul 10, 2009 | call center training, Improved Performance, Results, Sales, Training
“As the economy soured and auto sales plummeted, GM closed plants and sent workers home to collect unemployment benefits. Toyota closed plants and sent workers into training programs to hone their skills…for a time when demand returns. Who will...