by Glenn Pasch | Dec 5, 2012 | Business Process, Business Strategy, Customer Service Training
In the immortal words of Pete Townsend of The Who: Who are you? I really want to know Who are you? I bring this up because it still seems that businesses are heading into 2013 without any idea of how important constructing and controlling their online reputation will...
by Glenn Pasch | Nov 13, 2012 | Business Process, Business Strategy, digital marketing, Leadership Training, Management Training
Over the past few weeks, articles I have read and some events I have attended have been focusing on the theme of “Big Data.” Multiple authors and speakers discussed how the need for big data was coming in many industries so that owners could manage their businesses...
by Glenn Pasch | Oct 11, 2012 | Leadership Development, Management Training Program, performance improvement, Training
We are all enamored with the visionary. They are celebrated as groundbreakers, courageous and responsible for many of the things we take for granted today. We see them on TV or on magazine covers. We look at them in awe wondering how they do all they do. I too...