by Glenn Pasch | Mar 26, 2012 | Customer Service Training, Leadership Development, Management Development, Training, Uncategorized
Let’s talk about why. So often we spend our valuable time with these questions: why do things happen? why do we do certain things? why don’t we achieve all of our goals? This list goes on and on. As we ask ourselves these questions, focusing on what we should do, and...
by Glenn Pasch | Feb 15, 2012 | Automotive Dealership Training, Improved Performance, Leadership Training, Management Development, Management Training, Training, Uncategorized
Instituting change in your company is not an easy thing. It takes time, strategy and a commitment from all involved. It especially takes discipline from the top leaders to keep everyone focused. In many cases, changes happen quickly. Owners or department heads read a...
by Glenn Pasch | Jan 31, 2012 | Automotive Zero Moment of Truth, Customer Service Training, internet reputation management, Online Marketing, Uncategorized
Reviews are creeping up everywhere I was checking in online the other day for my trip to Digital Marketing Strategies conference and Continental had placed the following set of tabs at the bottom of my boarding pass. Here were their suggestions for restaurants,...
by Glenn Pasch | Jan 22, 2012 | Customer Service, Improved Performance, Online Marketing, performance trainer, Uncategorized
As I travel and speak to business owners and industry people I have been asked if I could simplify how this “new” customer is shopping. How it affects their interaction and what can they do to improve their sales. Let me begin by saying that just because I am in...
by Glenn Pasch | Aug 30, 2011 | Customer Service Training, Improved Performance, Leadership Training, Management Training, performance consultant, performance improvement, Results, Uncategorized
I recently related a story to an audience I was speaking to about improving performance. The short version is that my son has some ongoing medical issues and my wife and I are very vigilant in monitoring his progress. When he had to have a certain procedure, the...
by Glenn Pasch | Nov 15, 2010 | automotive customer service, Customer Service Training, internet reputation management, performance consultant, Training, Uncategorized
I want to share something that happened the other day to demonstrate how even the most simple activity can be delivered in a very impressive way and in turn help your Online Reputation Management I needed to get my oil changed and having moved to a new area I was not...
