by Glenn Pasch | May 14, 2015 | Automotive Dealership Training, Business Strategy, Customer Service Training, Leadership Training, Training
My son’s baseball team was having trouble getting the ball over the plate when they pitched. The coach asked me to see if I could help. When I asked the kids what their job was, they said, “To strike out the batters”. I asked them if the coach ever said that....
by Glenn Pasch | Apr 30, 2015 | Business Strategy, employee performance, Leadership Training, Management Training, Training
I will preface this article with a confession. I was as guilty of poor communication skills as the next leader. I have improved immensely over time with a lot of focus and gentle “reminders” from my teams, so if you are to be successful, you need to understand how...
by Glenn Pasch | Apr 22, 2015 | Business Strategy, interview tips, Leadership Training, Training
It is very humbling for me, when I realize that others appreciate my writing. I recently had the father of a teammate from my son’s baseball team mention that he likes my blogs and recently read the article, on interview tips. “Did My Potential Employer See...
by Glenn Pasch | Dec 31, 2014 | Business Strategy, Customer Service, Customer Service Training, management trainer, Training
Pressure shows the true character and abilities of teams. As much as this may apply to sports teams, it applies to customer service teams as well. The holiday season for many companies is the “pressure” season for their success. Crowds are packing in stores to get...
by Glenn Pasch | Nov 5, 2014 | automotive customer service, Business Strategy, Customer Service Training, Training
In working with automotive dealerships as I do, I am frequently asked where some of the biggest opportunities are. “How can I see the biggest impact right now?” “What do I have to spend or change to increase my sales?” And other questions like that. It is funny that...
by Glenn Pasch | Sep 17, 2014 | Business Strategy, Management Development, performance improvement, Training
One of my early mentors always asked me, “Do you know the value of your time?” This question is a huge management dilemma for many managers and leaders today. For some time that question perplexed me, because as an entry-level employee I understood it only in a...
