by Glenn Pasch | Jul 30, 2013 | Business Strategy, Leadership Training, Management Training, Retention
Too many times our companies are so focused on delivering great value to our customers (and we should be) but we forget to give that same value to our employees The reason this came to mind is that I was with my family recently at Hershey Park in Pennsylvania. I was...
by Glenn Pasch | Jun 4, 2013 | Business Strategy, Leadership Training, Management Training, Retention
When success brings about headhunters who are eager to poach your top employees, how do you handle that transition? The knee jerk reaction could be to “go emotional” on them. Throw them out immediately, remove any semblance of their work or association with your...
by Glenn Pasch | Oct 22, 2009 | Improved Performance, Leadership Development, Leadership Training, Management Development, Management Training, Retention, Training, Uncategorized
I just returned from the American Teleservices Association’s (ATA) convention in New Orleans where I had many discussions about issues facing the Call Center and Contact Center Industry. I will be writing about a few of these issues over my next few blogs. Topic:...
