by Glenn Pasch | Jul 22, 2014 | Business Strategy, Leadership Development, performance consultant
There seems to be a growing disconnect between customers and their vendors. It seems these vendor partnerships have a flaw. Whose responsibility is it to educate the customer on the results of services delivered? The reason I am raising this question is that I have...
by Glenn Pasch | Jul 18, 2012 | Leadership Development, performance consultant, Training
I am blessed to have two very wonderful young boys who constantly challenge my sense of self. They question why I am doing something else when they want me to play or to tell me to join in when they are in the back seat of the car singing at the top of their lungs. ...
by Glenn Pasch | Jul 12, 2012 | Customer Service Training, Management Training Program, performance consultant
It is a sad state of affairs, but consumers are getting used to mediocre or poor service so when they see excellence, it really stands out. Businesses today have so many opportunities to differentiate themselves in their market by simply focusing on improving how they...
by Glenn Pasch | Jun 5, 2012 | Customer Service Training, Management Training Program, performance consultant, Training
I spent Memorial Day in CT and went with some friends to a beach with our families. It was a beautiful day and a lot of fun just relaxing. What stood out for me this day was the customer service delivered by an employee at the concession stand. The young lady...
by Glenn Pasch | Nov 6, 2011 | Customer Service Training, internet reputation management, Leadership Development, Online Marketing, performance consultant
I was sitting in a meeting when my cell phone rang. I did not recognize the number so I let it go to voicemail. On my drive home I listened to the message. “This message is for Mr. and Mrs. Pasch. This is Amica Insurance…” I perked up and wondered, what is wrong, is...
by Glenn Pasch | Oct 3, 2011 | Improved Performance, Leadership Training, management coaching, performance consultant, time management, Training
We have all heard coaches tell golfers to follow through with their swing, or a pitcher to make sure they follow through when pitching. But how many times has a managers said to themselves or to their team to watch their follow through? According to Webster’s...
