by Glenn Pasch | Jul 30, 2013 | Business Strategy, Leadership Training, Management Training, Retention
Too many times our companies are so focused on delivering great value to our customers (and we should be) but we forget to give that same value to our employees The reason this came to mind is that I was with my family recently at Hershey Park in Pennsylvania. I was...
by Glenn Pasch | Jul 19, 2013 | Business Strategy, Customer Service Training, Leadership Training, Management Training
I was reading an article in Business Week and a quote caught my eye. It said, “If you have a great website but a crappy in-store experience, that will affect business.” Now that may seem like a common sense statement but there are many businesses that are looking at...
by Glenn Pasch | Jun 19, 2013 | Business Strategy, Leadership Training, Management Training
One of the most abused tools that managers or leaders have in their arsenal is the team meeting. There seems to be an inherent need to schedule these each week, whether there is a need or not. Managers need to understand that as effective as these can be, these can be...
by Glenn Pasch | Jun 12, 2013 | Business Strategy, Leadership Development, Management Training, Training
How many times have you wasted energy and time because you let our mind focus on things out of our control? How many times did the event you were stressing over turn out to be nothing? How much lost time and revenue has your business lost because of this issue? I...
by Glenn Pasch | Jun 4, 2013 | Business Strategy, Leadership Training, Management Training, Retention
When success brings about headhunters who are eager to poach your top employees, how do you handle that transition? The knee jerk reaction could be to “go emotional” on them. Throw them out immediately, remove any semblance of their work or association with your...
by Glenn Pasch | May 8, 2013 | Business Strategy, Management Training, Training
This past weekend I was honored to attend a friend’s wedding and in listening to the couple’s story on how they met you could feel that the room was inspired by their happiness. For myself, who is a little further down the path of marriage, it reminded me of the...
