My Advice to a “Scrooge” Owner When It Came to Accountability

by Glenn Pasch | Dec 20, 2013 | Business Process, Customer Service Training, Management Training, Training

In keeping with the holiday spirit, I would like to first wish all of my readers a safe and happy holiday season. Thank you for your comments and feedback in regards to not only providing you with articles on topics of interest, but helping me to improve each and...

For Many Another Year of Failure and a Key to Success

by Glenn Pasch | Dec 3, 2013 | Business Strategy, Leadership Development, Management Training

I can see it now: In the coming weeks, the Internet will be flooded with “5 Steps to Set Your 2014 in Order,” “Check Your Goals from 2013 to Springboard into 2014,” and a myriad of other titles to grab your eye. But what I want to speak about is not an end-of-year...

Overcomplicate Online Communication at Your Own Peril

by Glenn Pasch | Nov 21, 2013 | Business Strategy, Management Training, Sales, Training

Let’s keep it simple from the start; whatever you would say to a customer if they were in front of you is what you say online. There. Done. Period. I can stop writing now. But in reality, I can’t because for some reason businesses like to think online communication is...

Indifference is the Silent Killer

by Glenn Pasch | Oct 20, 2013 | Customer Service Training, Leadership Training, Management Training

When one thinks of great customer service, companies like Zappos, Nordstrom’s and Disney come to mind. What they all have in common is a full focus on serving the customer at an extremely high level. Their employees are trained to be aware when a customer may have a...

Why Lack of Follow Through on Training is Costing You Big $$$

by Glenn Pasch | Oct 5, 2013 | Business Strategy, Management Training, Training

I have been traveling a lot lately to help install new processes for businesses both on a digital side and from a business process perspective. I have run across many of the top trainers video platforms on my trips and employees really do like the daily short videos...

Your Management Style Is Like a Drug Pusher

by Glenn Pasch | Aug 21, 2013 | Business Strategy, Leadership Training, Management Training

Now some of you may think this harsh, but many managers are guilty of creating dependent team members just like the drug pusher who builds their clientele on a similar style of dependency. The original idea for this article came from a moment at my son’s summer...