by Glenn Pasch | Jun 27, 2014 | Business Strategy, Leadership Development, Leadership Training, Management Training, performance improvement
I received an email from the owner of a business whose team was in a two day training session with us. He was receiving great feedback from his team but he wanted to review with us the “accountability” section in our training. “ So many courses and workshops give you...
by Glenn Pasch | Jun 9, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training, Training
Take a moment to remember a time when you were blown away by someone’s service. Maybe a restaurant, a hotel or a company you did business with. What did they do that was so impressive? My guess is that it boils down to how their customer service training was executed....
by Glenn Pasch | May 28, 2014 | Business Strategy, Customer Service Training, internet reputation management, Leadership Training, Management Training
With Yelp now adding a video feature, With Foursquare splitting it’s app into two different functions, (Foursquare to look for places and Swarm to check in) creating a great experience for customers is even more important for your Reputation Management process. As new...
by Glenn Pasch | May 6, 2014 | Automotive Marketing Conference, digital marketing, Leadership Training, Management Training
I find it interesting that many businesses still are not aware of the impact digital marketing has on their bottom line. Many feel they have a website and that is enough. I see companies checking off the box, saying “I am doing social media”, or “I am doing SEO”...
by Glenn Pasch | Feb 17, 2014 | Leadership Training, Management Training, Training
As CEO of my company, I am always on the lookout for new talent that can help my business grow. I keep job openings posted for certain positions so that I can always be prepared with good talent as we expand. Over the last month or so I have been reviewing applicants...
by Glenn Pasch | Jan 24, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training
I saw an interesting graphic on Facebook the other day saying, “It takes 4 weeks for you to notice your body is changing 8 weeks for your family to notice 12 weeks for the world to notice Keep focused” What struck me was that I have seen this quote before and I...
