by Glenn Pasch | Aug 16, 2012 | Customer Service Training, Leadership Training, Management Training, Sales
I had an interesting conversation this week in regards to customer service, which then led to a big impression from an offhand comment. I was participating in an interview for a podcast for an automotive magazine focusing on customer service. One of the question asked...
by Glenn Pasch | Aug 8, 2012 | Leadership Training, Management Training, Sales
“I could fire you all today and still be open tomorrow.” That was my introduction to my first mentor in business who was a very successful restaurant owner. I had walked into a staff meeting he was giving and listened as he continued. “Even if I had to wait on the...
by Glenn Pasch | Aug 1, 2012 | Automotive SEO, Customer Service Training, Management Training, Social Media
I have watched some debates online about the potential importance of a Klout score or other social influencer scores in the future. For those of you who do not know, Klout is a scoring system used to grade your “influence” online. My concern is that with any of these...
by Glenn Pasch | Jun 13, 2012 | Automotive SEO, Customer Service Training, Management Training
I was struck by the simplicity of a sign in a hospital cafeteria the other day that said, “You asked, we listened. Here are changes to our menu based on the spring survey. Keep your feedback coming.” I loved that. The climate has shifted over the past two years where...
by Glenn Pasch | Mar 31, 2012 | Customer Service Training, Improved Performance, Management Training
I was calling the other day to set up some travel and when I dialed I got a real voice versus an IVR.The funny thing was, I checked to make sure I dialed the rightnumber. Now how funny is that. We are so accustomed to getting a recording (you have reached…) or a...
by Glenn Pasch | Feb 15, 2012 | Automotive Dealership Training, Improved Performance, Leadership Training, Management Development, Management Training, Training, Uncategorized
Instituting change in your company is not an easy thing. It takes time, strategy and a commitment from all involved. It especially takes discipline from the top leaders to keep everyone focused. In many cases, changes happen quickly. Owners or department heads read a...
