by Glenn Pasch | Jan 16, 2013 | Business Process, Leadership Training, Management Training, Training
Here it is, a few weeks after New Years and some of you are very excited because you have been following your 2013 resolutions. You have a sense of accomplishment and look forward to continuing down this new road. Others have given up already and probably a 1/3 of you...
by Glenn Pasch | Dec 20, 2012 | Business Process, Business Strategy, Leadership Training, Management Training
If I ask you how 2012 was for you and for your business, what would you say? Great? Good? Brutal? The reason I am putting this out is that this is the time when the pundits all begin their lists of the “Best of 2012” and we somehow feel if we do not do the same, then...
by Glenn Pasch | Nov 13, 2012 | Business Process, Business Strategy, digital marketing, Leadership Training, Management Training
Over the past few weeks, articles I have read and some events I have attended have been focusing on the theme of “Big Data.” Multiple authors and speakers discussed how the need for big data was coming in many industries so that owners could manage their businesses...
by Glenn Pasch | Oct 31, 2012 | Leadership Training, Management Training, performance improvement
Take a moment. Close your eyes and picture what you would like your business to look like. If you could do what you want and have what you want, what would it look like? What would it smell like? Let yourself stay with this vision for a bit so that you get that sense...
by Glenn Pasch | Sep 19, 2012 | Management Training, performance improvement, Training
As a trainer, I am often asked if you should focus on your top performers or your bottom ones to improve business. Many ask how much time should be spent on either group. I will lay out the arguments for both and then give my answer with an extra tip for success. The...
by Glenn Pasch | Aug 27, 2012 | Customer Service Training, Leadership Training, Management Training
Imagine you have a customer on the phone or right in front of you and they are not happy. This customer is looking for someone to help them. You feel that you are on the edge of a potential scene if you do not handle this correctly but you are not sure what steps to...
