by Glenn Pasch | Jan 7, 2015 | automotive customer service, Business Strategy, Customer Service Training, Management Training Program
Are customers more demanding then they have ever been? Possibly. Are they more knowledgeable? Possibly. Are businesses focusing on the right thing? Possibly not. I am not sure that at the end of the day if your customers are looking for anything different than they...
by Glenn Pasch | Oct 1, 2014 | Business Strategy, digital marketing, employee performance, Management Training Program
This post was inspired by a conversation I had with a client. I was speaking to him about the importance of digital marketing education and why he should send some employees to our Digital Marketing Education classes we were holding. His response was, “I have no time...
by Glenn Pasch | Nov 29, 2012 | Business Strategy, Management Training Program
In the November issue of T&D magazine, there was an infographic discussing how some employees feel bullied at their job. Immediately the image of the playground bully came to mind, but what struck me hardest was the ways they showed how people interpreted being...
by Glenn Pasch | Oct 11, 2012 | Leadership Development, Management Training Program, performance improvement, Training
We are all enamored with the visionary. They are celebrated as groundbreakers, courageous and responsible for many of the things we take for granted today. We see them on TV or on magazine covers. We look at them in awe wondering how they do all they do. I too...
by Glenn Pasch | Oct 6, 2012 | Leadership Training, Management Training Program, performance improvement, Training
As I speak to many different groups throughout the year, one common trend I see is that many owners of businesses, managers of department and even employees themselves have a way of hiding from what is going on around them. There is an epidemic of finger pointing, of...
by Glenn Pasch | Sep 26, 2012 | Customer Service Training, Management Training Program, performance improvement, Training
Working with businesses as I do, I am confronted with a growing problem. Businesses are adding new technology to increase productivity, but the problem that is occurring is that their people don’t know how to use it to its full potential. I was in a business the other...
