by Glenn Pasch | Sep 20, 2016 | Customer Service, Management Training, Reputation Management
With all of the new changes that Google has made recently in their Google My Business Knowledge Graph listing, Reputation Management is more important than ever. Last week we noticed that Google was aggregating reviews from around the web into a...
by Glenn Pasch | Sep 13, 2016 | employee performance, Leadership Development, Management Training
Employee Failure is the key to business success. I know that sounds like an odd mantra to follow, but it depends on how you view failure. Ask yourself if n your company if failure is viewed as a disaster or as an opportunity for training? Every time your...
by Glenn Pasch | Aug 16, 2016 | employee performance, Leadership Development, Management Training
Each time I finish a presentation or speaking event, someone will come up and tell me that they have a fear of public speaking and could never speak in front of a crowd. Be it a pep talk to your sales team or a market report to your superiors or just...
by Glenn Pasch | Aug 9, 2016 | employee training, Leadership Development, Management Training
In this economy, where every company dollar spent is monitored for ROI, why would companies still invest in employee training without guaranteeing they get results that impact the bottom line? I thought about this when I was having a discussion with a colleague about...
by Glenn Pasch | Jul 26, 2016 | employee performance, Leadership Development, Management Training
Funny how I keep reading posts about the problem with the new generation. How they are clueless, nothing motivates them, bad attitudes etc. Funny because I can say that about a lot of people who are not millennial. I am sure your parents said the same thing...
by Glenn Pasch | Jul 20, 2016 | employee training, Leadership Development, Management Training
Sitting on an airplane, I overheard a short conversation between two friends and one was giving advice about a recent event. “It always seems that drama finds you. I am not sure if you like being in the drama or just damn unlucky”. It made me...
