Glenn Pasch
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Customer Service Agents: The Tale of Two Packages

by Glenn Pasch | Dec 31, 2014 | Business Strategy, Customer Service, Customer Service Training, management trainer, Training

Pressure shows the true character and abilities of teams. As much as this may apply to sports teams, it applies to customer service teams as well. The holiday season for many companies is the “pressure” season for their success. Crowds are packing in stores to get...
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