Management Dilemma: Doing $10/hr Jobs vs. Doing $100/hr Jobs?

by Glenn Pasch | Sep 17, 2014 | Business Strategy, Management Development, performance improvement, Training

One of my early mentors always asked me, “Do you know the value of your time?” This question is a huge management dilemma for many managers and leaders today. For some time that question perplexed me, because as an entry-level employee I understood it only in a...

Customer Service and a “Need For Speed”

by Glenn Pasch | Aug 26, 2014 | Business Strategy, Customer Service Training, Management Development, performance improvement

Remember the Tom Cruise quote from Top Gun. “I have a need for speed”. Well businesses need to embrace that same concept when designing their customer service strategy. We all have seen “Customer Service” as a big buzzword used in marketing strategies by companies. We...

Why is Change so Hard For My Employees?

by Glenn Pasch | Aug 19, 2014 | Automotive Dealership Training, Business Strategy, employee performance, Management Development

There are many reasons why change is hard for your employees. According to many personality profiles the % of risk takers or even those who will embrace change is around 25%- 30% at most. That leaves 7 out of 10 employees who would rather not change. So what happens...

Customer Service: Is The Effort There Every Time?

by Glenn Pasch | May 14, 2014 | Business Strategy, Customer Service Training, Leadership Development, Management Development

I am Yankees fan and have been my whole life. Not just for the “Jeter” years but through the 70’s and the woeful 80’s as well. I have been able to see many great players but one I wish I saw was the great Joe DiMaggio. The reason was how he supposedly approached each...

Marketing Silos Part 2: The Three-Headed Solution

by Glenn Pasch | Apr 15, 2014 | Automotive Marketing Conference, Business Strategy, digital marketing, Management Development

The response to my recent article, Marketing Silos are Killing your Business was overwhelming. Automotive dealers and business owners reached out to let me know of their struggles to get everyone to the same marketing table. They also loved the terminology on a...

Digital Marketing Expert or “Expert?”

by Glenn Pasch | Apr 13, 2014 | Business Process, Business Strategy, digital marketing, Management Development

I have been traveling over the last week, speaking at certain Digital Marketing events, reading some of the industry blogs as well and doing a lot of assessments for potential clients. Just like the very brilliant commercial for Holiday Inn, where someone steps in to...