by Glenn Pasch | Oct 6, 2012 | Leadership Training, Management Training Program, performance improvement, Training
As I speak to many different groups throughout the year, one common trend I see is that many owners of businesses, managers of department and even employees themselves have a way of hiding from what is going on around them. There is an epidemic of finger pointing, of...
by Glenn Pasch | Aug 27, 2012 | Customer Service Training, Leadership Training, Management Training
Imagine you have a customer on the phone or right in front of you and they are not happy. This customer is looking for someone to help them. You feel that you are on the edge of a potential scene if you do not handle this correctly but you are not sure what steps to...
by Glenn Pasch | Aug 16, 2012 | Customer Service Training, Leadership Training, Management Training, Sales
I had an interesting conversation this week in regards to customer service, which then led to a big impression from an offhand comment. I was participating in an interview for a podcast for an automotive magazine focusing on customer service. One of the question asked...
by Glenn Pasch | Aug 8, 2012 | Leadership Training, Management Training, Sales
“I could fire you all today and still be open tomorrow.” That was my introduction to my first mentor in business who was a very successful restaurant owner. I had walked into a staff meeting he was giving and listened as he continued. “Even if I had to wait on the...
by Glenn Pasch | Feb 15, 2012 | Automotive Dealership Training, Improved Performance, Leadership Training, Management Development, Management Training, Training, Uncategorized
Instituting change in your company is not an easy thing. It takes time, strategy and a commitment from all involved. It especially takes discipline from the top leaders to keep everyone focused. In many cases, changes happen quickly. Owners or department heads read a...
by Glenn Pasch | Oct 3, 2011 | Improved Performance, Leadership Training, management coaching, performance consultant, time management, Training
We have all heard coaches tell golfers to follow through with their swing, or a pitcher to make sure they follow through when pitching. But how many times has a managers said to themselves or to their team to watch their follow through? According to Webster’s...
