by Glenn Pasch | Mar 4, 2013 | Business Process, Business Strategy, Customer Service, Leadership Training
As we head towards the end of Q1 in 2013, I asked my team to reach out to customers to ask the question, “What do we do differently than others in our field that keeps you a customer?” The answers were very pleasing. “You answer the phone.” “You are always available.”...
by Glenn Pasch | Jan 28, 2013 | Business Strategy, Leadership Training, Management Training
I want to speak to the managers of departments or teams for a moment. Have you listened to your team’s vocabulary recently? Not product knowledge, but what they are saying in terms of what has to get accomplished. We take our vocabulary for granted at times. We do not...
by Glenn Pasch | Jan 16, 2013 | Business Process, Leadership Training, Management Training, Training
Here it is, a few weeks after New Years and some of you are very excited because you have been following your 2013 resolutions. You have a sense of accomplishment and look forward to continuing down this new road. Others have given up already and probably a 1/3 of you...
by Glenn Pasch | Dec 20, 2012 | Business Process, Business Strategy, Leadership Training, Management Training
If I ask you how 2012 was for you and for your business, what would you say? Great? Good? Brutal? The reason I am putting this out is that this is the time when the pundits all begin their lists of the “Best of 2012” and we somehow feel if we do not do the same, then...
by Glenn Pasch | Nov 13, 2012 | Business Process, Business Strategy, digital marketing, Leadership Training, Management Training
Over the past few weeks, articles I have read and some events I have attended have been focusing on the theme of “Big Data.” Multiple authors and speakers discussed how the need for big data was coming in many industries so that owners could manage their businesses...
by Glenn Pasch | Oct 31, 2012 | Leadership Training, Management Training, performance improvement
Take a moment. Close your eyes and picture what you would like your business to look like. If you could do what you want and have what you want, what would it look like? What would it smell like? Let yourself stay with this vision for a bit so that you get that sense...
