by Glenn Pasch | Jul 30, 2013 | Business Strategy, Leadership Training, Management Training, Retention
Too many times our companies are so focused on delivering great value to our customers (and we should be) but we forget to give that same value to our employees The reason this came to mind is that I was with my family recently at Hershey Park in Pennsylvania. I was...
by Glenn Pasch | Jul 19, 2013 | Business Strategy, Customer Service Training, Leadership Training, Management Training
I was reading an article in Business Week and a quote caught my eye. It said, “If you have a great website but a crappy in-store experience, that will affect business.” Now that may seem like a common sense statement but there are many businesses that are looking at...
by Glenn Pasch | Jun 19, 2013 | Business Strategy, Leadership Training, Management Training
One of the most abused tools that managers or leaders have in their arsenal is the team meeting. There seems to be an inherent need to schedule these each week, whether there is a need or not. Managers need to understand that as effective as these can be, these can be...
by Glenn Pasch | Jun 4, 2013 | Business Strategy, Leadership Training, Management Training, Retention
When success brings about headhunters who are eager to poach your top employees, how do you handle that transition? The knee jerk reaction could be to “go emotional” on them. Throw them out immediately, remove any semblance of their work or association with your...
by Glenn Pasch | May 22, 2013 | Business Strategy, digital marketing, Leadership Training
Right now, hundreds of consumers are looking for the product or service you provide in your area. These same people are having a hard time choosing because what they are finding online are: • Confusing marketing messages • Similar marketing messages • Catchy tag lines...
by Glenn Pasch | Apr 3, 2013 | Business Process, Business Strategy, Leadership Training
I was a working actor in New York City for many years. While I was networking or on the audition circuit, I was always puzzled by a certain phenomenon that I encountered. I would run across other people who said they were in the same business at events or at parties...
