by Glenn Pasch | Dec 31, 2013 | Business Strategy, Customer Service Training, Leadership Training
As I look back over the last few months I have been astonished at the breadth of service companies are delivering both at a high level and at a low level. The gap is widening, but customers’ patience for poor service is waning. Companies that do not focus on service...
by Glenn Pasch | Dec 9, 2013 | Business Strategy, Leadership Training, Online Marketing
It seems like an odd concept, but as we move towards better efficiency with technology and the web, some seem to forget how to run their businesses. It seems as though they are looking for a quick solution to this new age of technology or- even more defeating- that...
by Glenn Pasch | Oct 20, 2013 | Customer Service Training, Leadership Training, Management Training
When one thinks of great customer service, companies like Zappos, Nordstrom’s and Disney come to mind. What they all have in common is a full focus on serving the customer at an extremely high level. Their employees are trained to be aware when a customer may have a...
by Glenn Pasch | Oct 15, 2013 | Leadership Training, Management Development
I had the pleasure of attending Driving Sales Executive Summit 2013 and listening to Leif Babin, Former Navy Seal talk about leadership and how to build a successful team. Now many of you who know me, I am a leadership fanatic and am always looking for ways you...
by Glenn Pasch | Sep 10, 2013 | Business Strategy, Leadership Training, performance improvement
Now before you skip this article because it seems so odd, please let me elaborate. I recently returned from a vacation with my family in Puerto Rico. We stayed in Isabela, which is a quaint little surf town on the northwestern side of the island. It has what one would...
by Glenn Pasch | Aug 21, 2013 | Business Strategy, Leadership Training, Management Training
Now some of you may think this harsh, but many managers are guilty of creating dependent team members just like the drug pusher who builds their clientele on a similar style of dependency. The original idea for this article came from a moment at my son’s summer...
