Glenn Pasch
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Leadership Styles Learned from the New Lego Movie

by Glenn Pasch | Feb 25, 2014 | Business Strategy, Leadership Training, Management Development, Training

I took my family to see this wonderful movie and I was not only astonished at its creativity but I walked away with a few leadership lessons I could bring to my team the following Monday. If you have ever built Legos, you may fall into one of two camps of people… The...

Interview Skills Poor? Why I Am Not Hiring You.

by Glenn Pasch | Feb 17, 2014 | Leadership Training, Management Training, Training

As CEO of my company, I am always on the lookout for new talent that can help my business grow. I keep job openings posted for certain positions so that I can always be prepared with good talent as we expand. Over the last month or so I have been reviewing applicants...

How to Use Performance Reviews to Anchor in Your Culture

by Glenn Pasch | Feb 10, 2014 | Business Process, Business Strategy, Leadership Training

Each year I sit in on performance reviews for my team. I choose to sit in on every review from the top leadership team all the way down to the newest employee. Some of my friends who run their own companies ask me, “Why would you do that? Shouldn’t you be doing...

Why Business Leaders Should Act Like Consultants

by Glenn Pasch | Feb 6, 2014 | Business Process, Business Strategy, Leadership Training

There are many out there who would be categorized as a consultant. They are brought in to look at certain situations in a business, to present their findings and offer solutions. They may even be part of the implementation and follow up. The biggest asset that a...

Your Impatience is Killing Your Customers

by Glenn Pasch | Jan 24, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training

I saw an interesting graphic on Facebook the other day saying,   “It takes 4 weeks for you to notice your body is changing 8 weeks for your family to notice 12 weeks for the world to notice Keep focused” What struck me was that I have seen this quote before and I...

Why Customer Experience is the New Currency for Business

by Glenn Pasch | Jan 16, 2014 | Business Strategy, Customer Service, Leadership Training

Over the last few weeks I have gotten great feedback from companies and leaders about my articles and videos on delivering excellence to your customers. While it is always great to get feedback, I felt a little sad and frustrated after some of these conversations...
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